First and foremost: when a patient has an ethnically unique name, please TRY to say the name correctly! I was shocked by the dental assistant who came out, stuttered the first syllable of my name, and then wanted me to give her an “easier” namers call me by. As a medical office with a diverse staff, I expect more. This soured my entire visits and my respect for this office.
The dentist himself is wonderful. He has great bedside manner, talked me through a potential dental procedure I may need to get. His hygienist is another story. Having moved around a lot, I’ve visited many dentaists over the years, and she ranks as one of the worst. If there weren’t instruments blocking my ability to speak I would have liked to inform her that my gums are likely to bleed if you floss them that aggressively! As a patient with anxiety of visiting the dentist, I’d appreciate if you read the room, stop trying to make so much small talk with me and just let me get in and out of the chair as fast as I can. Next time I visit, I’d like to request the office to assign me a different hygienist.
Overall a long, unpleasant visit.